How can I get my order confirmation email resent?
If you did not receive a confirmation email, make sure to check your spam folder (and also the “Promotions” tab in Gmail). If you still can’t find it, a copy of your order is accessible on our site by clicking "Order Status" in the upper right hand corner. If you've created an account, an entire order history is available by signing in to "My Account." By being an account holder, you also get to take part in the free Rewards program and other cool features. If you have any questions or would still prefer an email, please contact us at firstname.lastname@example.org to request that your invoice be resent.
Please note that if you purchased through Amazon.com, Amazon's policies will keep your email address private. If you used Amazon Payments, you may not be able to access your order. If this occurs, simply email us at email@example.com so we can send you a link to your order.
How can I modify my order?
The best way to make changes to an order after it is placed is to call us at 860-581-7252. We try to process orders quickly so that you can receive your order in as little time as possible. Our warehouse could begin routing, boxing, and shipping your order within 5-10 minutes of it being being placed. Contacting us via phone right away will ensure we can modify your order before it has been packaged and shipped. If you do not reach us, please email us at customer service firstname.lastname@example.org or leave a voicemail so that we can return your call as soon as possible.
Why does my order show “canceled”?
An order is put into "canceled" status if there is any problem with form of payment. The payment status will also reflect this information. If your order was completed correctly, the order page will notify you that your order was a success and you will receive an email confirmation of the order, along with confirmation of payment. Please email us at email@example.com if you have any questions.
What information do I use to locate my order status?
Order Status can be found in the upper right hand corner of our site. You will need your order number, as well as the zip code and the last name used for billing. Your order number was provided at the time you completed your order, and is also listed on the confirmation email.
Please note that if you purchased through Amazon.com, Amazon's policies will keep your email address private. If you used Amazon Payments, you may not be able to access your order. If this occurs, simply email us at customer service firstname.lastname@example.org so we can send you a link to your order.
Where can I find someone to service my product(s)?
Many of the products we carry offer exceptional warranties, and the manufacturers have various networks of authorized repair technicians. If you have a problem with an item that you purchased from us, give us a call at 860-581-7252 or email us at email@example.com and we will be happy to help you troubleshoot or to connect you with the appropriate manufacturer.
Do you have a physical location?
Yes! the largest cookout supply inventory in New England, Swanky’s retail location at 5 Main Street, Centerbrook, CT 06409 tel 860-581-7252. We are proud to bring our great products to you in person, but if you live outside of our local area, we offer shipping to all fifty states!
Our showroom is open Mon – Friday 10:00am to 6:00pm, Sat 10:00am to 4:00pm, Sun 11:00am to 2:00pm, Closed Mondays
Where can I order parts for my products?
If you originally purchased your item from us, simply call us and we can usually order manufacturer parts for you. For other types of items, it is usually best to contact the manufacturer directly. Feel free to contact us and we will be happy to offer assistance finding parts or replacing your product.